Refund policy

We want you to be satisfied with your purchase. If you need to return an item, please follow the guidelines below. You may request a return or exchange within 30 days of order date,  subject to the eligibility criteria listed below.

Eligibility Criteria:

To be eligible for a return, the following conditions must be met:

• For hygiene and quality reasons, all returned item(s) must be unused and in their original condition.
• Items must be unused, unworn, and in their original packaging.
• Items received do not match the original order.
• Returns must be initiated within 30 days of order date.
• Proof of purchase is required.
• Packages confirmed as lost in transit.
• Orders where the shipping time has exceeded one month.

Non-Refundable Situations:
The following are not eligible for refund or return.

• Customer Error: If you provided incorrect or incomplete shipping details (such as a wrong address) when placing your order. 
• Change of Mind: If you simply changed your mind about a product.
• Misuse/Damage: If the product has been damaged or made unusable due to customer misuse. Items that malfunction or become damaged after a period of use.
• Items claimed to not match the description (provided the correct SKU was shipped).
• The tracking number shows the package has been delivered, but the customer claims non-receipt. In this case, the customer must contact the local logistics provider to obtain a package loss certificate for us to process a claim.

Return Process:

• Contact our customer support at hello@showerflowluxe.com OR at our toll free phone number 1(800) 912 8418 with your order number and reason for return.
  

Our team will provide you with return instructions and the appropriate return address.

• Ship the item(s) back to the provided address: 
  2803 Philadelphia Pike
  Suite B #MAILBOX
  Claymont, DE 19703
  United States
  
• Once we receive and inspect the returned item(s), we will process your refund or exchange.
  

Refunds:

• Refunds will be issued to the original payment method.
• Please allow 5–7 business days for the refund to reflect in your account.
  

Exchanges:

• Exchanges are subject to product availability.
• If the desired item is out of stock, a refund will be issued instead.
  

Return Shipping Costs:
Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items:
Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.